Browse the site and pick out a frame. Or better yet, several frames! After you choose Fill in your prescription and tell us what lenses and coatings you would like. We'll take care of the rest! We have a full tutorial on how to shop at TXOME as well! If you choose to provide the prescription via email, please send a photo of the prescription data to service@txome.com

You will get your prescription from your eye care professional, likely an optician or optometrist, following an eye exam.

Yes! Log into your account and look up the previous order in the purchase history. If the frame is currently available, you can order it again.

Not worries! Our customer service team can fix your prescription as long as you reach out to us in a timely manner. Send an email to service@txome.com and let us know how we can help with your order. P.S. Make sure to have the order number ready before contacting us.

Yes, of course! Just send an email to service@txome.com and let us know how we can help you with your order. Make sure to have the order number ready before contacting us.

You sure can! Enter your order or tracking number in the Track Order section in our bottom navigation, or you can check on the status of your order on our Order Tracking page, or you can email us to check its status.

The anticiaption is half the fun! Your order will be delivered within 8 - 25 business days.

The product you purchased will be shipped out in 3-5 days by 4PX, DHL E-commerce or other Air Parcel Register Shipping Service.

It depends on the destination countries. All orders outside of the US, Canada, and Australia are shipped as duties, customs, and taxes unpaid. In the event that your order is charged taxes or customs duties, you will be responsible for all expenses incurred, which will be non-refundable.

We guarantee the quality of our eyeglasses. If you are not happy with your glasses, simply contact us for a refund or a replacement!
We have 30-Day Free Returns, which allows you to make an equal exchange or return within 30 days - no questions asked.

If you decide to replace your glasses with a new pair of higher value, you are responsible for covering the difference.
And of course, if you decide to replace your glasses with a new pair of lesser value, we will refund you the difference.
Customers are responsible for shipping and handling costs when returning glasses after your 30-Day Free Return period has expired.

Absolutely! When entering your prescription, click Add prism. Our industry standard lenses are made of quality lightweight metal and polycarbonate plastic. Our quality lenses come in six different refractory indexes.

Typically, 60% of the lens height is reserved for distance vision and 40% for reading

Unfortunately we are unable to sell lenses independent of their frame.

Figuring out what all of those numbers and letters on your prescription mean can be a little tricky, but we've got that covered. Come check out our tutorial on how to read your prescription!

PD, or pupilalry distance, is the distance in millimeters between the center of one pupil to the other measured in millimeters. Your PD is usually included in your prescription. If not, you can measure your PD yourself or contact your eye doctor to measure it for you.

You can do it yourself or have someone else measure it using a mirror and a ruler. Place a ruler, millimeter side up, directly under the center of your right or left pupil. While looking straight ahead, measure the distance from the center of your left pupil to the center of your right pupil. Repeat for accuracy. Note that the average PD is between 57 and 65mm.
Check out our video tutorial for some extra help!

Contact prescriptions and eyeglasses prescriptions differ, and using them interchangeably will result in problems with your glasses. Make sure you have the correct prescription before entering it.

Good question! With our Face Shape Guide, you'll learn that there's a frame for everyone - and we can tell you what the best fit is for you!

At TXOME, we provide a wide range of eyeglass frame materials to provide you with the most varied selection possible.

Of course! In the first step of Lens Selection select NON-PRESCRIPTION lenses.

We sure do. Come check out our Kids' Eyeglasses.

We have a huge selection of men's and women's sunglasses styles. You can also turn any eyeglasses frame into a pair of shades with our sun tint option!

Yes! We offer proprietary photochromic lenses and premium Transitions(R) Light Intelligent Lenses(TM). First select your eyeglasses frames and then select LIGHT ADJUSTING after you enter your prescription during lens selection.

For bifocals, frames must be at least 28mm. Progressive lenses require a lens height of 30mm.

Knowing the right measurement for your frames is important when shopping for glasses online. If you can no longer read the numbers on the inside of your frame, you can always try measuring by hand. Just remember, when measuring frame width, you need to measure from temple screw to temple screw. For temple length you need to measure from the temple screw to the temple tip. Check out our tutorial on how to read frame measurements so you can be sure your're selecting glasses that fit you best.

We offer quality lenses that are checked for perfection at every step of our manufacturing process. We offer full rim, semi-rimless, and rimless frames to fit every style and budget.

Unfortunately, no. Due to the way basic color tint and photochromic are applied, they cannot be added to the same lens.

Yes! Choose "Non-prescription" lenses while in the "Usage" section of our lens selection process. You can remove your lenses at home once your order has arrived.

You can apply the code in the cart summary page at checkout.

Yes! If you forgot to apply a coupon code when placing your order, reach out to us through any of our customer service channels and we'll be happy to assist you!

Absolutely! As a new customer, you may click "Discount Coupons" at the bottom of the website under "Shop" to choose the coupon.

Sorry, but we do not allow multiple discounts. That means only one coupon per purchase. Also, coupons cannot be applied to any items that are currently on marked down or on sale.

Prescription colorblind glasses are included in FSA & HSA. For non-prescription colorblind glasses and other types of insurance, you'd better contact your health insurance provider.

Unfortunately, we're not currently affiliated with any insurance companies - but we can provide you with a detailed copy of your invoice along with our tax ID number so you can request a reimbursement from your insurance company! We also accept flexible spending accounts (FSA) or health savings accounts (HSA) for purchasing prescription eyewear or sunglasses. However, the FSA and HSA cards need to be affiliated with a major credit card.

Oh no! I entered some of my prescription incorrectly. How to resolve that?
If you contact us within the hour of ordering, our customer service team can fix your prescription. Shoot us an email at service@txome.com with your order number and correct prescription.